Return Policy

Return Policy: 7 Days, No Scratches, No Damages or Breakage

At Q Fit, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return the item(s) within 7 days of receiving your order, provided they meet the following conditions:

1. Condition of Returned Items:

   • The returned item(s) must be in their original condition, unused, unworn, and free of any scratches or breakage.
   • All original tags, labels, and packaging must be intact and undamaged.

2. Initiating a Return:

   • To initiate a return, please contact our customer service team at getqfituk@gmail.com within 7 days of receiving your order.
   • Please provide your order number and details about the item(s) you wish to return.

3. Return Authorization:

   • Our customer service team will provide you with a return authorization (RA) number and instructions on how to return the item(s).

4. Return Shipping:

   • The customer is responsible for the cost of return shipping unless the return is due to our error or a defective product.
   • We recommend using a trackable shipping method to ensure the safe return of your item(s).

5. Refund Process:

   • Once we receive the returned item(s) and verify that they meet our return conditions, we will process a refund to the original payment method.
   • Please allow [X] business days for the refund to reflect in your account.

6. Exclusions:

   • Certain items may not be eligible for return, such as personalized or customized items, final sale items, and perishable goods.

7. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

8. Contact Us:

   • If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team.

Q Fit reserves the right to refuse returns that do not meet the above conditions or to charge a restocking fee. By purchasing from us, you agree to abide by our return policy.